Technical Account Manager

Managed Service Operations · New York, New York
Department Managed Service Operations
Employment Type Full-Time
Minimum Experience Experienced

Exegy is seeking a full-time, New York City-based Technical Account Manager (TAM) to serve as the primary interface between the Exegy Managed Services team and fast moving, buy-side trading customers in New York.  The TAM is responsible for proactively managing each customer’s deployed estate of Exegy products used for the normalization and distribution of real-time market data.   This effort includes project management, educating customers on best practices associated with Exegy hardware-accelerated appliances, as well as change management to deploy the latest product versions using global managed services infrastructure.  The TAM will be the first point of contact (after the Service Desk) for providing quick response to problems, configuration changes, or software fixes as needed, and is the primary point of contact for critical issues. The TAM also serves as the incident manager for all operational issues that require escalation and coordination with customer technical teams.  The TAM may also participate in pre-sales and professional services engagements.


Qualifications Summary

Successful candidates should have a proven record of successful development, technical management, and customer engagement in financial technology or enterprise data processing products. Experience in financial market data or other front-office financial technology is extremely beneficial.

 Successful candidates must possess a strong work ethic and the abilities to: quickly learn complex concepts, be proactive and productive with minimal direction, engage with customer technical staff in troubleshooting of complex systems and software applications, and manage a flexible work schedule to adapt to the 24x7 time demands of customers.

Candidates must demonstrate excellent oral and written communications skills, with a specific ability to succinctly communicate complex concepts to both technical and business stakeholders, and persuasively evangelize Exegy products and services to customers.

Other qualifications include:

  • Minimum fifteen (15) years’ experience in the development or technical management of financial technology or enterprise data processing products
  • Minimum of ten (10) years’ experience in the development or technical management of electronic trading applications.
  • Minimum fifteen (15) years’ experience in customer engagement in pre-sales or post-sales support engineering
  • Experience in Trading floor support of production support of trading desks
  • Familiarity with current market data products, APIs, and system architectures is strongly desired; examples include Activ Financial, Bloomberg, Thomson Reuters, and SR Labs.
  • Working knowledge of network communication protocols including: IP, UDP, and TCP/IP.
  • Working knowledge of Object-Oriented design and C, C++, and/or Java programming languages
  • Working knowledge of Linux and Windows operating systems
  • Excellent administrative and project management skills
  • Bachelors degree or higher is required. A degree in Information Technology, Computer Science, or Electrical Engineering and/or relevant industry experience is a plus.

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  • Location
    New York, New York
  • Department
    Managed Service Operations
  • Employment Type
  • Minimum Experience